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Field Notes

Dealer Playbooks

Practical lessons from inside the work. Marketing, sales, leadership, operations. One operator’s playbook, written for other operators.

All Playbooks

Marketing

An Inch Wide, A Mile Deep

I spread my marketing across the whole valley for years and lost most of those bets. A friend who built his entire business inside one neighborhood showed me what I'd been missing.

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Sales

Unique and Meaningful

A week running appointments in a struggling California territory broke every sales record on the team. The flight home kicked off years of work on what most dealers' salespeople are missing.

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